coronavirus resource center

we've got your back

We share your concerns about COVID-19, and have taken immediate steps to help prevent its spread. United always puts Members first and that will not change during this time. <strong>Lobbies are open by appointment only, but we encourage Members to use Drive-Thru and Online Banking services as much as possible.</strong> We are monitoring news from public health agencies and are ready to respond as needed. As always, United is taking all the necessary steps to ensure the health and safety of our members and employees and is dedicated to keeping branch locations and remote banking systems open to serve you.

Want to know when your Stimulus Check arrived in your United account?
You can by setting up an alert in your Online Banking account. Just login and go to Settings, select Account Alerts, and then choose New Alert and History Alert. Set up a Credit Transaction notification and you will be notified when your check arrives.

special financial offers

Many school districts, restaurants, and businesses have needed to suspend service or close due to recommendations or orders from state government officials.

We appreciate the caution that the local jurisdictions are practicing to protect the communities, but also understand that these decisions may have a financial impact on you or your family.

Beginning March 18, 2020, to help lessen the financial burden, United is implementing the following programs for all Members:

No fees and increased eligibility for using Skip-a-Pay option1 by:

  • Using our online form for:
    • Installment Loans
  • Calling us at (888) 982-1400 for:
    • Home Equity Loans and Lines of Credit
    • Credit Cards

Mortgage payment flexibility options

90-day payment deferment on United education loans2

No early penalty withdrawal fee for CDs (no withdrawal limit)3

No $15 fee to pay a loan by phone

Financial assistance for unique Member or Business needed by calling (888) 982-1400 or by making a branch appointment

we get u

1) Requests must be received 7 days before payment date. All United loans must be current at the time the offer is requested. Limit two skip payments per year per loan. Other terms and conditions may apply. Finance charges will continue to accrue on your loan and your original loan term will be extended.

2) Borrower must apply for forbearance directly with Student Choice's loan servicing or collection centers and must confirm the reasons for the request are specifically related to the Coronavirus pandemic. The forbearance would be applied for three months. The loan must be in good standing to be considered.

3) Limited to once every 30 days during the national emergency that began in March 2020.

Federally insured by NCUA. Equal Opportunity Lender.


resources

We get U, small business owner, working and homeschooling parent, at-risk seniors. We get the anxiety and uncertainty surrounding you, your friends, and your neighbors because, well, we are you. So, in addition to special offers, lean on the helpful resources in these articles.

Advice: We are Here to Help

We Are Here to Help

United is here for you

Advice: A Small Business Survival Guide

A Small Business Survival Guide

Essential steps for small businesses to navigate the Coronavirus pandemic

Advice: A Coronavirus Guide for Seniors

A Coronavirus Guide For Seniors

Coronavirus Tips to Protext Seniors: The Dos and Don'ts

Advice: A Guide for Unemployed Parents to Balance Family and Fiances During COVID-19

A Guide for Unemployed Parents to Balance Family and Finances During COVID-19

3 Ways You and Your Family Can Get Back on Your Feet During Coronavirus

How Restaurant Workers Can Find Employment During Coronavirus

A Guide for Restaurant Workers to Navigate Employment During Coronavirus

Advice: How Your High School Senior Can Make the Most of Their Year Cut Short

How Your High School Senior Can Make the Most of Their Year Cut Short

A Parent’s Guide to Help Their High School Senior Move Forward from Coronavirus

Advice: How to Balance Work and Parenting During Coronavirus

How to Balance Work and Parenting During Coronavirus

Strike a balance between productivity and parenting while working from home during the Coronavirus pandemic

More Resources

Advice: About Your Stimulus Check

About Your Stimulus Check

Not sure what to do with your check? Give us a call at (888) 982-1400 and we can help you make a plan for how to best use your stimulus check. We're here to help!

Advice: Small Business Financial Resources

COVID-19 Small Business Financial Resources

During the uncertain times resulting from the Coronavirus pandemic, the federal government has made resources available to small businesses.

Tips to Avoid IRS Impostor Scams

Don't fall for IRS imposter scams. Read here to get tips on how to avoid them.

Advice: Stay Alert! Coronavirus scammers are sick

Stay alert! Coronavirus scammers are 'sick'

During uncertain times, scammers are always looking for ways to take advantage of the public—and the Coronavirus (COVID-19) outbreak is no different. But United's got your back!

External Resources

IRS Scams (government site)

Small Business Coronavirus Financial Resources (government site)

miMortgage LogoMiMortgage Relief Partnership program (government site)


stimulus check status

The IRS is committed to helping you get your Economic Impact Payment (also known as COVID-19 Stimulus Check) out to you as soon as possible. The payments are automatic for most taxpayers. No further action is needed by taxpayers who filed tax returns in 2018 and 2019 and most seniors and retirees.

Learn more about your Stimulus Check

Tax Filers

Get your payment

Use the IRS' "Get My Payment" application to:

  • Check your payment status
  • Confirm your payment type: direct deposit or check
  • Enter your bank account information if needed
Get My Payment Application

Non-Tax Filers

Enter your payment information

Fill out this form if you don't file taxes. You should use this application if:

  • you did not file a 2018 or 2019 federal income tax return
  • You were not required to file a 2018 or 2019 federal income tax return.
Enter Payment Info Application

branch adjustments

United is temporarily adjusting branch access at all locations. Drive-thru lanes and ATMs will be the primary method for transactions to be consistent with guidance and best practices issued by the respective States' local governments. Shared Branch Servicing will be suspended during this time.

Lobbies will be available by appointment only for Member needs that cannot be completed through the drive-thru. In addition, you are now able to request a phone call when you schedule a conversation. For general questions, no appointment is needed. So don't hesitate to pick up the phone and call us anytime during business hours.

In addition to drive-thru and ATM service, there are a number of ways to continue to do business with United during the temporary lobby closure. Online and Mobile Banking are easy, secure ways to check your balance, pay loans, transfer funds, and even deposit checks via Mobile Check Deposit.

For specific questions, please contact our Member Service Center at (888) 982-1400 and our Member Service Advisors will help you find solutions and answers.

atm icon-mobile-banking

reach out to us from home

For your convenience, we offer multiple ways to get in touch with United. If you need help with anything you can:


remote banking options

We understand that some Members might prefer to avoid public places during this time. For your convenience, United provides alternatives that allow you to bank with us remotely or with limited contact.

Online banking

Mobile app

Download the United Online Banking app in the App Store or Google Play by clicking on the badge below or learn more.

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federally insured

The credit union is one of the best places around to keep your money. The money you have at United is insured up to $250,000 by the National Credit Union Share Insurance Fund and fully backed by the U.S. government. With similar protections as guaranteed by the FDIC for banks, your federally-insured credit union share accounts are among the safest anywhere, with an impeccable record of success, regardless of public health concerns or Wall Street panic.

Return to this page for future updates. We also invite you to follow us Facebook and Twitter.


We will continue to follow CDC and state health departments' recommendations provide updates on this page. Please check back regularly to stay informed. You can also reach out to our Member Service Center with questions or concerns. Your team at United is dedicated to helping you navigate the financial impacts this outbreak may have on you or your family.

Thank you for your membership!

UFCU Routing Number: 272484894

 

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Insured by NCUA. Equal Housing Lender – We do business in accordance with the Fair Housing Act and Equal Credit Opportunity Act. NMLS #471962.

If you are using a screen reader or other auxiliary aid and are having trouble using our website, call us at (888) 982-1400 for some help. All products and services available on this website are available at all United Federal Credit Union full-service locations.