Sunday, June 26, Online Banking will be down between 12:30 AM ET and 8:00 AM ET for scheduled maintenance.

system upgrades

and other outages that may affect your banking

credit card upgrades

Building a better experience.

United Federal Credit Union is excited to announce our partnership with a new credit card processor that will give you a better experience when using your Visa® credit card. This will mean a few changes to your account, and we want you to know exactly what to expect.

dates to know

June 27:: Cardholders will be mailed a new card on June 27, 2022.

July 10:: Activate your new card beginning July 10, 2022 at 6:00 AM ET.

July 11:: Begin using your new card on July 11, 2022 at 6:45AM ET. Current cards will no longer work after this date/time.

Please note: your credit card numbers and expiration dates will change.

upgrade features

Your new card will include the following upgraded features:

24/7 Cardholder Services: Call (800) 257-0096 (toll-free U.S.) or +1 (531) 233-6226 (International) for balance inquiries, payment information, transaction history, statement requests or to dispute a charge.

Contactless Transactions: Look for the contactless symbol on the payment terminal when making a purchase.

EMV Chip: Your new card will include the latest chip technology, giving you enhanced fraud protection from counterfeit and helping reduce in-store fraud.

Safe and Secure Transactions: Every chip transaction and every contactless transaction includes a unique code, helping to protect against fraud and to keep your information safe.

Digital Wallet: Add your new credit card to your Digital Wallet, such as Google Pay, Apple Pay®, and Samsung Pay®, and pay for purchases directly from your mobile device just by waving or tapping it at the checkout terminal.

Google Pay is a trademark of Google LLC. Apple Pay is a registered trademark of Apple, Inc. Samsung Pay is a registered trademark of Samsung Electronics Co., Ltd.

FAQs

For general questions.

A: United is upgrading our credit card processor and this requires that a new credit card be issued.

A: Your interest rate will not change as part of the July update. However, a rate increase is currently scheduled to take place beginning October 2022. You will be mailed information at least 45 days in advance of any rate changes.

A: Yes, any current PIN you have won’t carry over to the new card, so you need to set up a new PIN. You may select your unique PIN by calling the number on the activation label and choosing the corresponding option.

A: Your existing credit card will not work after 07/10/2022. Instructions will come with your new credit card to ensure it is ready to use on or after 07/11/2022.

A: As a security feature, all cardholders will receive a new card with a unique number. However, you will continue to receive one billing statement, regardless of the number of cards on the account.

A: You have three payment options to choose from:

  • Use United’s Online and Mobile Banking systems to schedule recurring or one-time credit card payments electronically.
  • If you make monthly payments using a bill pay service, automatic debit or automatic transfer, update your information or contact the provider of this service (e.g. another bank or bill pay service) by 07/11/2022 with your new credit card number.
  • If making a payment by check, please include your payment stub with your check and mail to:
    United Federal Credit Union
    PO Box 2711
    Omaha, NE 68103-2711

A: To ensure there is no interruption with recurring or preauthorized monthly payments, contact the merchant by 07/11/2022 with your new credit card number and expiration date.

A: Statements from your existing credit card will remain visible to you in Online Banking.

A: Yes, the new number will be (855) 926-5159. This is the number that will appear on your caller ID if we need to contact you regarding possible fraud activity involving your credit card account. Please add this number to your phone’s contact list.

A: Minimum payment amounts and statement cycle dates will remain the same for U First, U Rewards, Business and Commercial Cards.

If you previously had a Platinum or Gold Card, there will be some slight changes. Payment due date and billing cycles for Platinum cards will change from the 3rd to the 10th of the month, and the minimum payment percentage amount for Gold cards will change from 3% to 2%.

A: Yes. Because the account number and expiration date on your new credit card will change along with the CVV code on the back, it is extremely important to update your account information on all recurring charges or credits that you have authorized on your United Federal Credit Union Visa® credit card by 07/11/2022.

A: Some of the benefits of your new card will include:

  • 24/7 Cardholder Services for balance inquiries, payment information, transaction history, statement requests or to dispute a charge.
  • New Card Controls app that lets Members get up-to-date credit card information, including transactions, pending activity, spending insights, and email alerts.
  • Contactless Transactions for cardholders who prefer to save time when making a purchase and tap to pay when they see the contactless symbol on the payment terminal.



For Platinum/Gold cardholders.

A: Payment due date and billing cycles for Platinum cards will change from the 3rd to the 10th of the month, and the minimum payment percentage amount for Gold cards will change from 3% to 2%.

A: Yes! The points you’ve already earned will remain in your CardPerks account.

A: Yes, generally the maximum points earned within a calendar month is 35,000.




For Commercial cardholders.

A: Yes, as a security feature, all cardholders will receive a new card with a unique number that will arrive separately. However, you will continue to receive only one billing statement, regardless of the number of credit cards on the account.

A: A new Commercial card portal SpendTrack gives you the ability to view your company as a whole, by department or user. You can also:

  • Better communication between cardholder and administrator
  • See dashboard with summary data and drill down to specific information
  • Transact at the consolidated account or the individual accounts
  • Create and download CSV extracts

More information on how to log in will be coming soon.

A: No. Beginning July 11, ezBusiness Portal and eZCardInfo Portal will both be replaced by SpendTrack.

A: Yes! And you can earn cash back faster with up to 2% on every purchase.