ACH dispute
To report ACH disputes or fraud with transaction codes ‘CCD’ or ‘CTX’, please fill out the form linked below. For all other ACH disputes, please contact United’s Member Service Center at (888) 982-1400 as soon as possible. You will need the following items:
- Current date
- Account Number
Enter the full account number that received the unauthorized transaction - Business Name
Name on the account - Authorized Signer
Name of authorized signer on account - Amount of Debit
Exact amount of unauthorized transaction - Date of Debit
Date unauthorized transaction posted to account. Can only be previous and current business day - Party Debiting the Account
The debiting name exactly as it shows on your account
This form must be received prior to 3:00 pm ET no later than the business day after the transaction posted in order to be returned.
complete an ACH return request
Applicable for transactions with code 'CCD' or 'CTX'
Once you complete the form:
- Print the document
- Have the authorized signer sign and date the form
- send to United before 3:00 pm ET to bob@unitedfcu.com or by fax at (269) 982-7939
Questions? Member Service Advisors are available to help Monday — Friday 8:00 am to 8:45 pm ET, and Saturday, 9:00 am to 2:45 pm ET.
check dispute
Disputes or check fraud, must be reported within 48 hours of clearing the account. To report check disputes or fraud, contact United’s Member Service Center at (888) 982-1400 as soon as possible.
Member Service Advisors are available to help Monday — Friday 8:00 am to 8:45 pm ET, and Saturday, 9:00 am to 2:45 pm ET.
