system upgrades

and other outages that may affect your banking

New content as of 10-14-2021: For Business Members

Following our recent system upgrade, you may notice some changes to your Member experience. Please read the information below on the latest updates, and check back often for additional details!

october system upgrade

Building a better experience.

We having successfully completed our October system upgrade, and we can’t thank you enough for your patience and understanding as our teams worked hard to improve our main operating system.

By improving our processes, technology, and systems behind the scenes, we will be able to provide you with more efficient and frictionless service-whether you choose to bank with United in person or remotely.

are you a Former Edgewater Bank Customer?

During the system upgrade that happened October 8 through October 11, all former Edgewater accounts have fully transitioned to United accounts. Learn about the updates you should expect with your accounts here.

for business members

As we continue to optimize our systems, you may experience limited functionality within online banking. We are working to resolve all issues as quickly as possible and appreciate your patience. Please give us a call at (888) 982-1400 with any questions.

online banking experience

Online and Mobile Banking are back in service for Members with personal accounts! Check your balance, make transfers, and pay bills using your desktop or the United app.

new to Online Banking

  • Access to Zelle®: If you previously used United’s U Pay person-to-person system, you will need to enroll with Zelle® after October 12.
  • Increased access to deposit information, including check images from in-branch transactions available for viewing in Online Banking.

FAQs

A: Yes, transactions you made from October 8-11 processed as normal.

A: No, you will not be charged an Overdraft Fee as a result of our system upgrade. If you have specific questions about your account, please call our Member Service Center at (888) 982-1400 for assistance.

A: Your monthly statement and mortgage statement will look the same following the system update. Please note: you will be mailed two separate October statements—one for transactions made between October 1-October 8 and a second statement for all other transactions made during the month. Please keep both statements for your records. October is the only month impacted, and statements will be generated in November as they have in the past.

If you receive an annual escrow analysis, you will be mailed two separate statements – one for disbursements that occurred through October 8 and one for all transactions that occur between October 9 and the end of your annual cycle and will reflect any overages or shortages as well as your new annual payment.

A: Some of the highlights you will see after the system update is complete include:

  • More efficient service in-branch and online
  • Access to Zelle® in Online Banking
  • Increased access to deposit information, including check images from in-branch transactions available for viewing in Online Banking

business accounts

A: Yes, this is normal. If you prefer to use your Trust login ID to manage this account, simply continue to use your Trust login ID and, in your Personal Login, hide the account.

To hide an account: Click on SETTINGS, then click ACCOUNT PREFERENCES. Select the account you wish to hide from the list, locate the Account Visibility section, and toggle the Home option off. This only turns it off on the home screen. It will still be visible in the Funds Transfer lists.

Note that if you do not access your Trust Login ID in 12 months, the login will be removed. However, you can still continue to access the account through your Personal Retail Banking Login.

A: We can assist you in gaining access to this account. Please note that if you are not the tax reporting owner of the account, we will set you up with your own unique Online Banking login. It may take a couple of days for your access to take effect.

A: Statements will only be available under the tax reporting owner’s Online Banking profile. If you are the tax reporting owner, and are unable to see statements for the Trustee account, we will be able to assist you. It may take a couple of days for statements to become visible in Online Banking.

A: Yes, this is normal. The account can be hidden if you prefer.

To hide an account: Click on SETTINGS, then click ACCOUNT PREFERENCES. Select the account you wish to hide from the list, locate the Account Visibility section, and toggle the Home option off. This only turns it off on the home screen. It will still be visible in the Funds Transfer lists.

A: After our October system upgrade, our team will need to re-add access to personal accounts through business logins. Please know that you will still have access to your personal account under your personal Online Banking login.

A: Following the completion of the October system upgrade, you may not immediately see accounts where you are not the Tax Reporting Owner in your account list. Our team will be working to re-add your access to these accounts.