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Online Banking FAQ's

TLS stands for “Transport Layer Security.” It is a protocol that provides privacy and data integrity between two communicating applications. It’s the most widely deployed security protocol used today, and is used for web browsers and other applications that require data to be securely exchanged over a network.

On May 1st, 2018, we will begin to disable the TLS 1.0 encryption protocol, which may prevent you from using some or all of your online and mobile banking functionality. This means that you may need to upgrade your browsers to disable TLS 1.0 and use TLS 1.1 or higher, but this change will not affect you in any other way.

You can test your TLS “score” by clicking here.

Check to see if your browser has already disabled TLS 1.0 by clicking here.

Please contact our Member Service Center at (888) 982-1400 with any questions or concerns.

Browsers that support the updated Protocol

  • Microsoft Internet Explorer (IE): version 11 and higher
  • Microsoft Edge: all versions
  • Mozilla Firefox: version 27 and higher
  • Google Chrome: version 38 and higher
  • Apple Safari
  • Desktop Safari: versions 7 and higher for OS X 10.9 (Mavericks) and higher (7)
  • Mobile Safari: versions 5 and higher for iOS 5 and higher

Android Users: Users operating on Android version KitKat (4.4) and lower, which includes about 20% of the U.S. population according to current usage patterns, may be impacted by the disablement of TLS 1.0 as these versions do not support TLS 1.1 and 1.2. Upgrading to Lollipop (5.0) or higher will fix this issue and support TLS 1.1 and 1.2.

A: If you have never used Online Banking you will need to go through our online enrollment process. Enroll Now.

A: Once logged in to Online Banking, select the Stop Payment link under the Services tab. Choose whether you would like place the stop on a single check or multiple checks. Enter and save the rest of the check information and click Send Request.

A: You may receive alerts within a faster time period using the Visa Purchase Alert service. To enroll in this service, you will need to visit https://purchasealerts.visa.com/ to create a Visa Purchase Alerts account or, once registered, log in to your Visa Purchase Alerts account and enroll the card for which you would like to receive alerts. Visa Purchase Alerts is a service offered by Visa only and subject to its own terms and conditions; visit the Visa Purchase Alerts site for more information. Alerts should not be used as a replacement for a ledger or for monitoring your transactions and the available balance or available credit in your accounts.

A: You will start receiving alerts no sooner than the day after they’re set up. Alerts for transactions meeting the criteria are usually sent the day after the transaction occurs.

A: No, alerts set up in Online Banking or using the Mobile App will not be sent immediately after a transaction occurs. They are usually sent the day after a transaction meeting the alert criteria occurs, so alerts should be used for notification purposes only. They should not be used as a replacement for a ledger or for monitoring your transactions and the available balance in your accounts.

A: For account transaction history, click the account name to view the Account Details screen. Select Show Filters to then filter your account history by date.

A: To view cleared checks, click the account name to view the Account Details screen. Select Show Filters to filter by cleared checks. Then click the Check Icon within the transaction description.

A: Click on the Services tab and then select Reorder Checks. You will be redirected to our check vendor’s website to complete your order. If you receive an error page please contact your local branch or call our Member Service Center at (888) 982-1400.

A: Click on the Settings tab. Select Account Preferences and make the desired changes. Click Submit at the bottom of the page when finished.

A: Click on the Settings tab and then select Security Preferences. Choose the Challenge Code option to change your challenge code.

A: Click on the Settings tab and then select Security Preferences. Choose the Change Password option to change your password.

A: Click on the Transactions tab and choose Funds Transfer. Complete the options for the funds transfer and then be sure to select the check box next to Make this a recurring transaction. Select the Frequency and submit the transfer.

A: Click on the Transactions tab and choose Member to Member. To begin, select one of the options to either make a single transfer to another member, or Quick Link a member’s account for later use. Click Submit. Enter the transfer information in the spaces provided. Click Submit.

A: Click on the Transactions tab and choose Member to Member. To begin, select one of the options to either make a single transfer to another member, or Quick Link a member’s account for later use. Click Submit. Enter the transfer information in the spaces provided. Click Submit.

A: Yes, to begin you must add the external account. Click on the Services tab and choose Add External Account. Then follow the instructions provided on the page.

Note: The Add External Account process is a two-step process over a period of a few days. Please click on the link below and follow the instructions to complete the setup of an External Account. Adding External Accounts

A: Click on the Settings tab and choose Security Preferences. Choose the Secure Delivery option to change your contact information.

Technical Help

A: If you click on the magnifying glass and nothing happens, a pop-up blocker could be blocking the statement from loading. Follow the instructions below to change your pop-up blocker settings.

Adding Pop-Up Blocker Exceptions

Adobe Reader is also required to view statements. If you do not have Adobe Reader or it is not working correctly, follow the link below to download and install the latest version of Adobe Reader.

Adobe Reader Download

A: Check reorder requires pop-ups to be enabled or an exception to be added to your pop-up blocker settings. If the check reorder window does not load, this is the most likely cause. To add a pop-up blocker exception, follow the instructions below.

Adding Pop-Up Blocker Exceptions

A: Some browser security settings will block the connection between United and Harland Clarke (United’s check provider). To allow this connection, exceptions will need to be added to your browser’s settings. Follow the instructions below to enable third-party cookie exceptions for your browser.

Adding Third-Party Cookie Exceptions

A: You may receive alerts within a faster time period using the Visa Purchase Alert service. To enroll in this service, you will need to visit https://purchasealerts.visa.com/ to create a Visa Purchase Alerts account or, once registered, log in to your Visa Purchase Alerts account and enroll the card for which you would like to receive alerts. Visa Purchase Alerts is a service offered by Visa only and subject to its own terms and conditions; visit the Visa Purchase Alerts site for more information. Alerts should not be used as a replacement for a ledger or for monitoring your transactions and the available balance or available credit in your accounts.

A: You will start receiving alerts no sooner than the day after they’re set up. Alerts for transactions meeting the criteria are usually sent the day after the transaction occurs.

A: CardPerksTM Rewards requires your computer’s pop-ups to be enabled or an exception to be added to your pop-up blocker settings. If CardPerksTM Rewards does not load, this is the most likely cause. To add a pop-up blocker exception, follow the instructions below.

Adding Pop-Up Blocker Exceptions

A: If you receive an error “You are not authorized to use this system” it means you are not allowing third-party cookies in your browser. Follow the instructions below to enable third-party cookie exceptions for your browser to correct the error.

Adding Third-Party Cookie Exceptions

U Pay (Person to Person Payment) Help

A: Yes! There is no need to share your account number with anyone. Money is sent securely using just an email address or mobile phone number. U Pay payments are processed and protected in the same manner as PIN-based point of sale debit card transactions.

A: A payment you initiated through U Pay may be canceled if it has not been collected by the recipient. To cancel a payment, contact United’s Member Service Center at (888) 982-1400.

A: Yes, the same limits apply to U Pay as PIN-based debit card transactions. To learn more, contact our Customer Service department at (888) 982-1400.

A: Some financial institutions may restrict you from using their debit card to collect funds that are sent using U Pay. If this happens, you will be prompted to enter the numbers of a different debit card, or you may also collect the money using your checking or savings account information.

A: Payments sent using U Pay will be debited from your account immediately. The recipient has 10 days to collect the money. If the money is not collected in 10 days, you will be notified and the funds will be credited back to your account within 1-2 business days.

A: The PIN pad will scramble after you enter each digit of your PIN number for your protection and as an added layer of security.

A: United Federal Credit Union U Pay payments are processed as PIN-based debit card transactions, so you should use the PIN for your Debit Card tied to your United checking account.

A: No – that’s the best part! You can send money to anyone using just their email address or mobile phone number.

A: Text notifications for U Pay will come from (678) 264-6407.

A: If the recipient chooses to collect the funds via a debit card, the funds are available to them immediately! If they choose to collect using a checking or savings account, the money will be credited to their account within 1-2 business days.

A: A recipient will receive a notification via email or text messages (whichever was specified by the sender) with the payment information and a link to collect their funds. The recipient then enters his/her debit card or bank account information to get the money. No registration or login is required to receive the funds.

A: United does not charge a fee for this service. Standard message and data rates may apply when using a mobile device.

A: U Pay is available from your personal Online or Mobile Banking account under the “Transactions” menu by clicking “U Pay.”

A: To use United U Pay, you must have a United Debit Card linked to a personal checking account with United and a valid email address on file. If you don’t have a debit card for your checking account and would like one, please contact our Member Service Center at (888) 982.1400.

UFCU Routing Number: 272484894

Insured by NCUA. Equal Housing Lender – We do business in accordance with the Fair Housing Act and Equal Credit Opportunity Act. NMLS #471962.

If you are using a screen reader or other auxiliary aid and are having trouble using our website, call us at (888) 982-1400 for some help. All products and services available on this website are available at all United Federal Credit Union full-service locations.