Voice Banking FAQ

Why can’t I get my Visa® Card transaction history?

Visa© Credit Cards in Voice Banking offer the following information on your account:

  • Account Balances
  • Payoff Information
  • Last Payment Date & Amount
  • Next Payment Date & Amount
  • Interest Information

Can I search by a specific field?

Yes! From within each of your account types there are options that you can search specifically by:

  • Dollar Amount
  • Transaction Date
  • Check Number (if applicable)

What is a “Most Recent Transaction”?

A “Most Recent Transaction” is a transaction that has posted since the last business day.

How do I perform a Member to Member Transfer?

  1. Select the Transfer From Account – a list of accounts with withdrawal rights will be listed
  2. Select the Transfer To Account – a list of accounts with deposit rights will be listed
  3. Enter the amount you wish to transfer in dollars and cents followed by the # key
  4. Confirm the transaction by pressing “1,” otherwise press “2”

What is a “Quick Link” used for?

A “Quick Link” refers to our Member to Member transfer feature. In order to transfer between Member numbers you would need to contact our Member Service Center toll-free at (888) 982-1400. A Member Service Advisor can assist you in setting up your “Quick Link” accounts.

What if I forgot my “Security Code”?

In Voice Banking there is not a way for you to retrieve your own “Security Code.” In order to reset your “Security Code” you will need to contact our Member Service Center toll-free at (888) 982-1400. One of our Member Service Advisors will be glad to assist you.

What is a “Security Code”?

The “Security Code” in Voice Banking is your password. Voice Banking does not directly refer to passwords; it refers to “Security Codes.”

Registering for Voice Banking is Easy!

To register for free Voice Banking, please follow these simple steps:

  1. Dial Voice Banking toll-free at (888) 982-4737
  2. Press ‘1’ for English or ‘2’ for Spanish
  3. Press ‘1’ for Account Information & Funds Transfer
  4. Enter your Member number, followed by the # key
  5. You will be prompted to enter the last 4 digits of the primary Member’s social security number
  6. You will then be asked to create a new ‘Security Code’ followed by the # key
  7. You will verify the ‘Security Code’ you entered and once confirmed, you will have access to your account

 

That’s all there is to it! Once you’re registered in Voice Banking, you will be able to access your accounts in the future with just your Member number and the security code you created.