Support

Bill Pay FAQ's

For Pay with Checking option:
Click Pay Bills menu, then select Pay with Checking. Click Options, then select View Bill Pay Site. Under Activity tab on the right, click on the payment you are wanting to cancel or edit. On the secondary screen click either Cancel Payment to cancel or Modify Payment. When modifying a payment you may change a single payment, or modify the entire automatic setup. You can also change the Pay From Account, Pay Date, Pay Amount or the Memo. When cancelling a payment, you can either cancel the single payment selected, or cancel the entire automatic setup.

For Pay with Card option:
To cancel payments for the Pay United Loans option, click Move Money in the menu, then select Activity Center. Find the transaction you would like to edit. If the transaction status is Authorized, click Actions (three dots to the right of the Amount field) and press Cancel. Then follow the onscreen prompts.

To pay a United loan or credit card, click Pay Bills in the menu and then select Pay United Loans. United loans should not be paid using the Pay with Checking option.

For Pay with Checking option:
Yes, if you have multiple checking accounts at United you may use multiple accounts to pay your bills.

  • From within the Mobile App: From the Pay with Checking home screen click Options and then select Edit “Pay From” Accounts. Select which accounts you would like to pay bills from and click Save. Once added, you can easily select the account you would like to use from the Pay From drop-down for each payee.
  • From within Desktop: From the Pay with Checking home screen click the More tab and then select Funding Accounts. Select which accounts you would like to pay bills from and click Save. Once added, you can easily select the account you would like to use from the Pay From drop-down for each payee.

For Pay United Loans option:
Yes, when you make a payment all eligible accounts will show in the From Account drop-down list.

For Pay with Checking option:
Yes. For regular payments of a fixed amount, you can create an automatic payment. In addition, automatic payments of e-bills (for the full amount, the minimum due, or a fixed amount) can also be created.

  • From within the Mobile App: To set up an automatic payment, click Pay Bills menu, then select Pay with Checking. Click View Bill Pay Site. Click AutoPay on the payee you would like to set up the autopay for and follow the onscreen prompts.
  • From within Desktop: To set up an automatic payment, click Pay Bills menu, then select Pay with Checking. Click View Bill Pay Site. Click the down arrow next to the payee name you would like to set up the autopay for and select Set Up Auto-Pay. Complete the auto-pay options and select Save Auto-Pay Options.

For Pay United Loans option:
Yes. Click Pay Bills in the menu, then select United Loan Payment. When entering a loan payment simply select Make This a Recurring Payment located to the right of the account field and fill in the desired frequency and dates.

For Pay with Checking option:
Click Pay Bills menu, then select Pay with Checking. Then select the History tab on the right to view the payment status.

For Pay United Loans option:
Click Move Money in the menu, then select Activity Center. The status of the payment will say Processed if the payment has been paid.

For Pay with Checking option:
Funds are withdrawn from your account on the payment due date on or around 10:00 am ET.

For Pay United Loans option:
If you choose to make a one-time payment the funds will be removed immediately upon submission of the payment. With automatic payments, the funds will be removed on the payment due date. If you set a transfer to process on a future date, the funds will be removed on the date you selected after 10:00 am ET.

For Pay with Checking option:

  • From within the Mobile App: From the Pay with Checking home screen, click Add Payee. Provide the account and other information and click Preview. A secondary screen will display for you to review. If the payee information is correct, click Save Payee.
  • From within Desktop: From the Pay with Checking home screen, click Pay Someone New in the upper left corner. Select a payee from the list of popular payees or enter a name and press Add. Provide the account and other information and click Confirm.

For Pay United Loans option:
You will not need to add payees for United loans. All eligible accounts are listed in the From Account drop-down.

An e-bill is a bill that you can set up to automatically receive into the Pay with Checking system. E-bills are available for select payees only. If e-bills are available, you will see e-bill as an option under the payee name.

If you are receiving the session time out message when clicking on Pay with Checking, your browser may be set to block or not accept cookies. Please click the link below and follow the instructions to allow cookies.

Accepting Cookies

To register for our free Bill Pay services in Online Banking, follow these simple steps:

  1. Login to Online Banking
  2. Click Pay Bills from the left navigation menu and then select Pay with Checking
  3. Follow the onscreen prompts to enroll

United Routing Number: 272484894

 

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Insured by NCUA. Equal Housing Lender – We do business in accordance with the Fair Housing Act and Equal Credit Opportunity Act. NMLS #471962.

If you are using a screen reader or other auxiliary aid and are having trouble using our website, call us at (888) 982-1400 for some help. All products and services available on this website are available at all United Federal Credit Union full-service locations.