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contact support

web support

Submit the following information and we'll work on the issue you see with United's website.

Please note: You will not be contacted about this issue after your submission. If you would like to speak to a Member Service Advisor about the problem you are having, please contact the Member Service Center by phone, email, or online chat.

describe the issue

Below, please select the general topic of the problem, what the problem specifically is (if the general topic does not cover the full issue), and any details about the problem. For example, please tell us the page you were on, what device (iPhone, Samsung, laptop, etc) you were using, and describe what occurred. The more information we have, the easier it will be to replicate the issue on our end and fix it.

While informing us of an issue with the site will help speed up the process, any updates to the site take time. For smaller issues, such as broken links or images, you may see the item fixed within the same day of contacting United. For larger issues, such as accessibility or functionality issues, it will likely take a month or longer to see updates on the issue. It may be possible that the issue you are experiencing is not able to be fixed at this time due to arbitrary circumstances.